Modella Return & Refund Policy
- Returns & Exchange: Available within 14 days from the delivery date.
- Eligibility: Items must be unworn, unused, and in their original packaging, with proof of purchase.
- Incomplete Returns: If any part of the product or packaging is missing, the courier cannot collect the item.
Refunds
- All refunds are processed only through bank transfer.
- Change of Mind: Returns are accepted but return shipping fees are covered by the customer.
- Manufacturing Faults: If the item cannot be repaired or replaced, you’ll get a full refund within 7–14 working days by bank transfer.
- Processing Time: Refunds will appear in your bank account within 7–14 working days, depending on your bank.
📩 For return or exchange requests, please reach us via our Facebook or Instagram page